CUSTOMER NOTICE

Last update: 02.13.2025

BILL OF SALE NOTICE

All U.S. citizens must read and acknowledge the applicable statements from their state regarding medical opinions and return/adjustment policies before completing their purchase. Florida A hearing aid will not restore normal hearing, nor will it prevent further hearing loss. New Jersey The purchaser has been advised at the outset of their relationship with the hearing aid dispenser that any examination or representation made by a licensed hearing aid dispenser in connection with the fitting and sale of a hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in this State, nor by a certified audiologist, and therefore must not be regarded as a medical opinion. New York You are advised that any examination or representation made by a dispenser of hearing aids during your relationship and dealings with Medical Centers of America LLC, or any MCA audiologist, hearing instrument specialist, or third-party contractor, is not an examination, diagnosis, or prescription by a person licensed to practice medicine in the State of New York, and therefore must not be regarded as a medical opinion. Pennsylvania The purchaser has been advised at the outset of their relationship with the hearing aid dealer that any examination or representation made by a registered hearing aid dealer and fitter in connection with the fitting and sale of a hearing aid is not an examination, diagnosis, or prescription by a person licensed to practice medicine in the Commonwealth of Pennsylvania and therefore must not be regarded as a medical opinion. Texas The client has been advised that any examination or representation made by a licensed hearing instrument dispenser, apprentice permit holder, or temporary training permit holder in connection with the fitting and sale of a hearing instrument is not an examination, diagnosis, or prescription by a person duly licensed and qualified as a physician or surgeon authorized to practice medicine in the State of Texas and therefore must not be regarded as medical opinion or advice.

Medical Centers of America LLC Return Policy

You may return a hearing aid purchase within 60 days of the original purchase date for a full refund, including all related accessories and fees. There are no restocking fees or hidden charges. Return shipping is covered by MCA, although the customer is responsible for preparing and mailing the item. The return must be postmarked within 60 days from the date of delivery. Items must be returned in the same condition as sold, excluding normal wear and tear. Refunds are typically processed within four weeks of MCA receiving the returned hearing aid(s). To initiate a return, please email info@medicalcentersofamerica.com or call (833) 689-5500. Extended Return Due to Medical Opinion If, after your purchase, you obtain a written statement from a licensed physician specializing in diseases of the ear indicating: You have a hearing impairment for which a hearing aid provides no benefit, or You have a medical condition contraindicating the use of a hearing aid, and you have experienced no improvement in hearing, MCA will issue a full refund of the purchase price for up to 365 days from the date of purchase.

Warranty Policy

Medical Centers of America LLC provides a two-year repair warranty on all hearing aids, covering manufacturing defects, effective from the purchase date. Accessories are excluded from this warranty. If repairs are needed: Contact us at info@medicalcentersofamerica.com or call (833) 689-5500. Return the product with a description of the issue in appropriate packaging. Repairs under warranty do not reset the original warranty period. Warranty claims will be void if: The device is modified or damaged by the user. The serial number is tampered with. Repairs are conducted without the knowledge and approval of MCA. Please note: Warranty does not cover loss or user-inflicted damage.

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